A research team at U.S. Digital Response conducted user interviews with 27 families across the United States who applied for child care benefits in 2020 and 2021. Based on their experiences, we propose a common framework in this report to help conceptualize, prioritize, and reason about key steps in families’ experiences as they navigate the child care journey. We explore each phase of this journey in depth to highlight what’s working well and suggest opportunities for improvement. (author abstract)
Applying for child care benefits in the United States: 27 families’ experiences
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