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Eligibility specialist survey 2021


The goal of the survey was to evaluate perceived difficulties experienced by clients and specialists, as well as to gauge the general effectiveness of policy changes in CDC in response to COVID-19. The year 2020 was difficult for clients and specialists alike, as COVID-19 introduced myriad new restrictions and challenges. Although their levels of approval varies from policy to policy, specialists who work with CDC clients did see overall benefits in the policies put into place as a response to COVID-19. Additionally, specialists gave feedback on how messaging and policy administration could be improved upon and what type of policies they would like to see continued. (author abstract)

Resource Type:
Reports & Papers
United States

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