In order to develop a better understanding of communication concerns expressed in the initial survey, seven CCAP clients were called for follow-up in-depth interviews. Clients were asked several questions related to how they received and sought out information about and from the CCAP program, communication with caseworkers, more efficient ways to receive information about the CCAP programs, and whether the information provided by the program was beneficial to their maneuvering of the program. (author abstract)