This brief draws from a survey of local child care subsidy staff in North Carolina in Spring 2021 to explore their perspectives about engaging Hispanic families during the COVID-19 pandemic. North Carolina has a growing Hispanic population and provides a unique view of how state subsidy offices adapted to meet families’ needs. First, we summarize our key findings and our recommendations for other subsidy staff serving Hispanic families. Next, we explore how general child care subsidy service provision changed during the pandemic, and then examine how these changes impacted the ways in which subsidy staff provided services to Hispanic families in particular. Then, we share more detailed staff recommendations to improve Hispanic families’ access to and use of child care subsidies. Through much of this brief, we use direct quotes to highlight the voices of local subsidy staff, including both frontline workers and administrators. Finally, we explore how staff viewpoints may differ based on their demographic and employment characteristics. These findings can inform efforts in North Carolina and other states to increase engagement with Hispanic families. (author abstract)
Local agency staff in North Carolina's child care subsidy program offer perspectives on engaging Hispanic families during COVID-19
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