The VOCS study is a broad inquiry to explore the advantages, disadvantages, and costs of providing multiple social services in a single location to support families with low incomes. The study synthesizes existing research on centralized services; documents the structure and operations of three centralized community resource centers (CCRC); highlights the perspectives of individuals who provide and access services at these CCRCs; and adapts a conceptual framework to categorize levels and features of centralization. This report presents the key findings of the VOCS study and recommendations for future research. (author abstract)