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The work of Family Information Services in Wales in 2014


Every year many thousands of parents and professionals receive help through their local authority's Family Information Service. These information teams provide a wide range of essential information about childcare, children's centres, play, sports and arts activities for children, youth clubs, parenting classes and so on. But if parents and children are to benefit from the range of services availablle locally, they need to know about what is on offer. This information need has ben recognised by the Government and today all local authorities in Wales have Family Information Services whose role is back up in the Childcare Act 2006 and in regulations and statutory guidance. Similar arrangements are in place in England and Scotland. Following on from an earlier report in 2011, the Family and Childcare Trust has undertaken a survey of Family Information Services in Wales. This survey aimed to give a comprehensive picture of the scale and nature of enquiries, staffing and outreach practices. This new survey allows for an assessment of the impact of spending cuts. Responses were received from 20 of the 22 local authorities in Wales. Overall, the survey showed extremely high levels of satisfaction with Family Information Services across Wales. But there are some that are under-performing and not conforming to the standards that are specified in statutory guidance (for instance by failing to perform required outreach activities), and the quality of Family Information Service websites is variable. (author abstract)

Resource Type:
Reports & Papers
Wales; United Kingdom

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