Child Care Aware of Washington (CCA of WA) contracted with Organizational Research Services (ORS), an independent research and evaluation firm, to evaluate the process and outcomes of the CCA of WA Family Center during its first year of centralized statewide service provision. This report shares the results from online survey, interview, focus group, and "secret shopper" data reflecting services provided from July 2012 through May 2013. The report includes: who is accessing CCA of WA Family Center services; how many customers are accessing these services; the extent to which the CCA of WA Family Center is achieving priority outcomes; and a brief discussion of the results. (author abstract)