Understanding the Value of Centralized Services (VOCS) is a research study that explored the advantages, disadvantages, and costs of providing multiple social services in one physical location. Providing services in one location is also called “centralizing services.” Specifically, the study explored how centralized community resource centers provide services and how clients receive those services. These centralized community resource centers are brick-and-mortar locations where people can apply for or receive multiple services and benefits including those funded by the federal government. This brief is for clients of the centralized community resource centers who shared information with the study team. It describes how the study team included clients’ voices in the study. (author abstract)